Cookie Policy

We may sometimes use an internet device called a cookie to store login or other information on your computer. A cookie is a small piece of information stored by your browser on your computer’s hard drive. Cookies are used to make the link between you and the information you have provided to the website, to identify users and personalise their visit by customising web pages for them. Most websites automatically accept cookies although you do not have to. If you disable cookies from your browser, you may not be able to access certain features of our website.

For certain services, we will allow you to have an ID or password stored in a cookie. Further information on cookies and how you can remove cookies from your browser is provided by the Interactive Advertising Bureau on its website which is located at En Route use cookies and retain IP addresses. Cookies are harmless text files that web servers can store on your computer’s hard drive when you visit a website and allow a server to recognise you when you revisit. They are commonly used by companies providing online products and services.

There are two main types of cookie: “transient” cookies (which can recognise you as you move between pages, exist only for your visit and are deleted on exit) and “persistent” cookies (which can store and re-enter log-in information so you don’t need to remember them and stay on your machine until their expiry or deletion).

We use both types of cookies to try and make using our website as straightforward as possible and help us maintain standards. For example, we use cookies to: gather journey information, help ensure your privacy, store your log in details or other information required for tools provided for you to use, store details of your preferences, and generally to evaluate the performance of our products and services and enhance your customer experience.

You are not obliged to accept cookies that we send to you and you can modify your browser so that it will not accept cookies. You should follow the instructions in your browser (usually located within the “Help”, “Tools” or “Edit” facility) to enable or disable cookies. However, please note that in order to view and/or use some of our products and services, and to enable some of the protection we provide for your financial and personal information, cookies are required on your browser. Disabling the use of cookies may therefore affect our ability to provide you with our products and services, the effectiveness of our products and services or our ability to properly protect you.

Further information concerning cookies and how to manage them to suit your preferences can be found by visiting or

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.